Reference

Terms & Conditions for your 3cx account

Before you open your account, these Terms & Conditions explain how your profile, wallet activity, and content access work at 3cx.

India accessAccount rulesWallet termsLocal lawUPI, Paytm, PhonePe

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How local law shapes access

3cx Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms set the contract between you and 3cx for account creation, wallet use, content access, and support. When access or eligibility is discussed, it depends on local law and is available where local law permits. That means the wording here controls what you can do

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from India, and a local rule always takes priority if there is a conflict. We may update the Terms when payment rails, verification steps, or service limits change, and the current page replaces older wording once it is posted. If a deposit through UPI, Paytm, or
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PhonePe is delayed, reversed, or sent from details that do not match your account, we may hold the credit until we verify the record. Read this page before you open the lobby, and check it again whenever your account status or payment method changes.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

WRITE TO US

Where to send policy questions

If you want help with a clause, a change request, or an account decision, use the contact path that matches the issue.

Email us Send the page link, your registered details, and the clause you want explained. We use email for written requests, record checks, and change requests that need a clear trail.

Live chat Use chat when you need a quick read on a term, a wallet hold, or an access question. We can point you to the right clause and keep the conversation attached to your case.

Contact form Choose the form for data requests, profile corrections, or a notice about a payment mismatch. It helps us collect the same details each time and reply with the right next step.

RECORD CARE

How we handle your records

We keep the handling of your data tied to the account purpose stated here: sign-in records, payment references, device logs, chat history, and support tickets.

Data handling

Your account data is used to run the wallet, confirm activity, answer queries, and settle disputes. That can include sign-in history, device details, transaction references, and support messages tied to your profile.

Cookies

Cookies keep you signed in, remember session state, and save basic settings such as language. If you clear them, some pages may ask you to log in again, but your account records stay linked to your profile.

Security

Keep your password, SIM, and one-time codes private. If we see a device or login pattern that looks unusual, we may pause the action, ask for fresh verification, and log the event for follow-up.

Retention

We keep records for the time needed to operate the account, meet legal duties, settle chargebacks, and answer disputes. After that period, data that no longer needs to stay linked to you is masked or deleted.

Changes

If your name, phone number, or email changes, send the update from the registered contact path. We compare the request with our records, then tell you what can be amended under local law.

Contact route

For any Terms question, use the same support channel shown on this page. That keeps the request tied to your file, so we can answer with the right clause and the right history.

Common Terms & Conditions questions

These questions cover the parts of the Terms that matter most to your account: when the page applies, how updates work, what we do with records, and how you can ask for corrections or a copy of your data. If something is not clear, use the contact route above so we can link the request to your profile and reply with the right clause.

They apply when you open an account, use this site, or use any wallet or content function tied to your profile. If local law changes what can be offered, that rule controls the access.

Yes. We may update them when a rule, payment rail, or account process changes. The current page replaces older wording once posted, and continued use means you accept the latest text.

If a deposit comes from details that do not match your profile, or if a transfer is reversed or delayed, we may hold the credit, ask for proof, or correct the balance after checking the record.

Send the request through support using your registered details. We will confirm what can be shared, explain the format, and reply within the time allowed by law or our record process.

Yes, if the change can be verified. Send the updated phone number, email, or name through the contact route, and we will match it against our records before we amend the profile.

Contact support and point to the clause you want explained. We can walk you through the wording, log your concern, and tell you whether the matter can be handled here or needs another route.

Access may be paused if we cannot verify identity, a payment looks inconsistent, a device is compromised, or a local rule changes what can be offered. We restore access once the issue is resolved, where permitted.

Terms & Conditions for your 3cx account

Where to send policy questions

How we handle your records

Data handling

Cookies

Security

Retention

Changes

Contact route

Common Terms & Conditions questions

01 When do these Terms apply?

02 Can the Terms change later?

03 What happens if a payment does not match my account?

04 How can I ask for my data?

05 Can I correct my account details?

06 What if I disagree with a clause?

07 When can access be paused?

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