Reference

How we handle your privacy

Before you open an account, this page tells you what we collect, why we use it and how you can ask us to change or remove details tied…

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3cx How we handle your privacy
CONTACT PATHS

Where to send privacy requests

If you want access, correction, export or deletion of account details, use the contact paths below and include the email tied to your account.

Email request Send your request from the email linked to your account, state what you want changed and add any dates or payment references that help us find the right record faster.
Chat handoff Use chat when you need a quick route to the handling team. We can point you to the right form, ask for proof if needed and keep the request tied to the correct account.
Postal request If your case needs signed delivery, send a postal request with your registered email, phone number and the change you want. We will match the details before we act on the file.
HOW WE HANDLE

How we keep your data in step

We handle privacy through simple checks: collect what the account needs, limit access to staff who work on payments, support or security, and remove or mask records when their purpose ends.

Data minimisation

We ask only for details that help open, run and secure your account. If a field is not needed for those tasks, we do not ask for it, and we do not keep it longer than necessary.

Cookie use

Cookies remember your session, language setting and basic page state, so you do not have to reset the same choices each time. You can clear them in your browser whenever you want.

Account security

Before we change a sensitive field, we check that the request comes from the right account and, if needed, ask for extra proof. That helps keep account access tied to the right person.

Retention control

We keep records only for the time needed to run the account, settle a dispute, meet tax duties or satisfy another legal duty. After that, the data is removed or masked where allowed.

Access and change

You can ask to see the data we hold, correct a mistake or update contact details. Send the request from your registered email so we can match the file without delay.

Request handling

Every privacy request is logged, checked and sent to the right team. If more proof is needed, we will tell you what is missing and keep the request open until it is complete.

Privacy policy questions you may ask

The answers below explain what we collect, how we use it and how you can ask for changes. If local law gives you a different right, that local rule applies first. We keep the language direct so you can check what happens to sign-in details, payment records, cookies and support history before you open an account. This policy is written for India accounts and local handling.

We collect the details you enter, such as name, contact field and account settings, plus device and session data. If you add funds or ask for a withdrawal, we also keep the payment trail linked to that action.

Cookies and device signals help keep you signed in, remember language choices and spot unusual access. We use them for account stability and safety, not to build extra profiles beyond what the account needs.

We keep records only for the period needed to run the account, resolve disputes, meet legal duties and complete audit checks. When that period ends, we delete or mask data where the law allows.

Yes. Send the request through email or chat from the contact section, use the same email on the account, and tell us what you want changed, copied or checked. We will process it where local law permits.

Access is limited to staff and service partners who need it for payments, hosting, support or security checks. They handle it under contract and only for the task they are assigned.

Only with service partners who help run payments, hosting, security or support, and only to the extent needed for that service. They may not use the data for their own purpose.

Use the channels in the support section and include your registered email, a clear request and any proof we ask for. That helps us match the right record and reply without delay.

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